General conditions of sale and internal regulation of stays

Length of stay

The customer commits himself for a determined duration, defined at the time of the e-mail of confirmation, and will not be able to in no circumstance to prevail himself of any right to the maintenance in the places.

Booking formalities

Upon receipt of the pre-reservation made by the client, the owner will send you a confirmation email encouraging you to check the following elements: your contact details, your arrival and departure dates, the number of people and possibly the dinner for the first night. The host will tell you the room allocated and the total price of the reservation.

If this reservation is in accordance with your expectations, you will be asked to pay the deposit. Upon receipt, the reservation becomes firm.

Terms of payment

The deposit and the balance can be paid by cheque or by bank transfer or credit card. Cash is possible for the balance.

Cancellation of the stay by the customer

Any modification of the reservation, is only possible after the agreement of the owner and can involve additional costs. It will be done according to the availability at that time.

Any cancellation must be notified by email to the owner.

Cancellation before the beginning of the stay :

-If cancellation occurs more than fifteen days before the arrival date the deposit paid will be refunded in full.
-If the cancellation occurs between the 14th and the 3rd day before the arrival date, the deposit paid at the time of booking will be retained by the owner, unless he manages to re-let the room(s).
-If the cancellation occurs less than 48 hours before the arrival date, the total amount of the reservation will remain due, unless the owner manages to re-let the room(s).
-In case of no-show, the total amount will be due.
-In the event of a shortened stay, except in the case of justified force majeure, the price corresponding to the cost of the accommodation will remain entirely due to the owner.

Cancellation of the stay by the owner

When, before the beginning of the stay, the owner cancels the stay, he must warn his customer by e-mail or telephone and immediately and fully refund all sums paid.

Arrival time

The customer must arrive on the day specified at the time of booking, at the earliest at 4.30 pm (time of availability of the rooms and handing over of the keys) and, at the latest, at 9.30 pm.

For an arrival other than within the above-mentioned times, the customer must imperatively inform by telephone if by the force of circumstances he is forced to arrive outside these times.

Departure time

Rooms must be vacated by 11 am.

Breakfasts

Breakfast will be served between 7:30 and 9:30 am. A margin of half an hour before or after this time is accepted, upon request of the client.

Payment of the balance of the accommodation

The balance of the stay is to be paid on arrival.

An invoice will be given on departure with the details of the service.

Change of rooms

It is possible that the owner, for reasons of service or security, may have to modify the room originally planned, with a room of the same or greater capacity. In such a case, the cost of the reservation remains unchanged.

Animals/Cigarette

Pets are not allowed.

All our buildings are non-smoking.

Lifestyle and use of the premises

The customer will have to respect the peacefulness of the place and the comfort of the other guests. He commits himself to return the rooms in good condition and will have to declare any degradation for which he could be responsible and assume financially. The children evolving within la ferme de Couty are on the only responsibility of their parents or the persons having authority on them.

Computer law and freedom

In accordance with the law N°78-17 of January 6, 1978, relating to data processing, files and liberties, the customer benefits from a right of access to the data concerning him/her. The owner commits himself not to transmit in any case the information that the customer communicated to him to other companies or organizations for advertising purposes.

Intellectual Property

All elements of the site https://www.lafermedecouty.fr are and remain the intellectual and exclusive property of the company la Ferme de Couty. No one is authorized to reproduce, exploit or use for any purpose whatsoever, even partially, elements of the site whether in the form of photos, logos, visuals or text.

Dispute Resolution

The present conditions of sale are subject to French law. For all disputes or litigation, the competent court will be that of Tarbes.

These terms and conditions of sale are subject to change at any time without notice. Acceptance and respect of these conditions of sale are deemed to have been acquired as soon as the deposit is paid.

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